Job Description

Position: PPMC – DC Confirmation Executive Department: PPMC Operations Experience: 1+ Years Industry Preference: Healthcare / Hospitals / Diagnostics Process: Voice & Coordination Job Summary We are looking for a PPMC – DC Confirmation Executive to manage Pre-Policy Medical Check-up (PPMC) package confirmations, appointment coordination, and communication with hospitals and diagnostic centres. The role will involve regular voice-based interaction with healthcare partners, hospitals, diagnostic centres, and client teams to ensure smooth confirmation of medical packages, costing, and appointment slots. Key Responsibilities - Coordinate with hospitals and diagnostic centres for Pre-Policy Medical Check-ups (PPMC), including package confirmation, pricing/costing, availability, and appointment slots. - Handle voice-based calls with healthcare partners, hospitals, diagnostic centres, and clients. - Coordinate PPMC requirements related to medical packages, tests, appointments, and availability. - Coordinate with relevant teams for smooth execution of PPMC confirmation activities. - Manage communication and follow-ups with partners and clients. - Ensure accurate confirmation of PPMC package details, medical tests, costing, appointment date/time, and availability. - Maintain proper records of PPMC confirmations, appointments, and partner/client communication. - Follow up with hospitals/diagnostic centres for pending PPMC confirmations and resolve basic coordination issues. - Escalate discrepancies related to pricing, package availability, medical test requirements, or appointment slots to the concerned team. - Ensure timely and accurate updates to internal stakeholders. - Maintain professional communication and strong relationships with healthcare partners and clients.

Candidate Profile - 1+ years of experience in healthcare operations, healthcare calling, hospital coordination, diagnostic centre coordination, or a similar role. - Candidates from the Healthcare / Hospital / Diagnostic industry will be preferred. - Experience in a voice process/calling-based role is preferred. - Candidates with experience in Pre-Policy Medical Check-ups, healthcare calling, appointment coordination, package confirmation, or customer coordination can be considered. - Healthcare-related educational background will be an added advantage. - Good verbal and written communication skills. - Comfortable making frequent calls and coordinating with multiple stakeholders. - Good follow-up & coordination skills. - Basic knowledge of MS Office/Excel and maintaining operational records. - Ability to handle multiple tasks and work in a fast-paced environment. Key Skills Healthcare Operations | Pre-Policy Medical Check-ups (PPMC) | Voice Process | Hospital Coordination | Diagnostic Centre Coordination | Package Confirmation | Medical Package Coordination | Costing Coordination | Appointment Booking | Partner Coordination | Client Coordination | Follow-ups | MS Excel