Configuration Management (CM) Professional

Key Responsibilities

• Act as a support engineer to identify, troubleshoot, and resolve issues in critical business systems

• Manage end-to-end IT asset lifecycle including procurement, deployment, tracking, and retirement

• Maintain accurate configuration management databases (CMDB) and ensure data integrity

• Ensure compliance with software licensing agreements and organizational policies

• Perform Software Asset Management (SAM) activities including license tracking and optimization

• Support internal and external audits by providing accurate asset and compliance reports

• Coordinate with procurement, infrastructure, and IT teams for asset-related activities

• Manage hardware and software inventory reconciliation and reporting

• Support configuration management processes including deployment and change tracking

• Work with tools such as Microsoft SCCM or similar asset/configuration management systems

• Analyze asset usage to identify cost optimization opportunities

• Assist in contract management and vendor coordination for IT assets

• Ensure adherence to ITIL-based configuration and asset management processes