About This Job
Isprava
Location: North Goa, Goa, India
Work Mode: On-site
Industry: Hospitality,Hotels and Motels,Real Estate and Equipment Rental Services
Job Description
Isprava is India's leading non-urban, luxury home developer. Over the past nine years, Isprava has grown exponentially by creating some of India's most sought-after luxury homes in non-urban locations.
The company has over 220 properties worth over USD 360 million spread across Goa, Alibaug, Kasauli and the Nilgiris. Isprava specialises in designing and building luxury homes and providing end-to-end services that include identifying the best locations, crafting bespoke spaces and ensuring seamless delivery of fully furnished homes to homeowners. Focused on providing only the finest to their customers, Isprava's defining principles - exclusivity, comfort, and integrity -- have propelled them to become an acknowledged connoisseur of crafting one-of-a-kind lifestyle experiences through distinctly unique residences.
Website link - https://www.isprava.com/
Press page - https://www.isprava.com/in-the-media/
Locations and homes - https://www.isprava.com/home/
Our story - https://www.isprava.com/our-story/
Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of luxury living, personalized experiences, and exceptional hospitality, Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.
The brand's portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally.
What sets Lohono Stays apart is its end-to-end hospitality service, which includes:
✔ Curated luxury homes with world-class design and amenities
✔ 24x7 concierge services for personalized experiences
✔ Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay
✔ Event hosting and celebration planning in bespoke settings
Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.
For more information visit www.lohono.com
Designation: Concierge
BU: Lohono
Dept.: Rentals & Hospitality
Sub Dept.: Guest Relations
Location: Goa
Key Responsibilities
- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when
necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance
teams
Key Requirements
Education: Diploma or Degree in Hospitality / Hotel Management
Technical Skills
- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools
Personal Traits
- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment
Reporting to: Guest Relations Manager
