Work Snapshot
Type: Full-Time
Commitment: 6 days per week; substantial overlap with Pacific Time (PT/PST) required
What You'll Be Doing
- Investigate talent-reported issues end-to-end reproduce bugs, identify root causes, and distinguish between UX friction, model edge cases, and system defects
- Debug across a modern SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior
- Triage incoming issues with sound judgment escalate true engineering defects and resolve others via configuration, prompt refinement, or clear user guidance
- Surface systemic patterns and product risks to engineering and product leadership
- Create documentation and runbooks to reduce repeat issues and improve resolution speed
- Serve as a primary touchpoint for platform users, communicating with precision, professionalism, and empathy in every interaction
What We're Looking For
- Strong experience in debugging and supporting modern web applications (React, Node, Next.js, Flask, or equivalent)
- Strong experience in working with LLMs, generative systems, or agent frameworks including understanding model outputs, failure modes, and feedback loops
- Strong experience in customer-facing technical support within a high-growth SaaS or technology environment
- Strong experience in written English communication at native proficiency level, with an ability to maintain a professional yet approachable tone
- Strong experience in exploring and evaluating the behavior of intelligent systems including prompt chains, chain-of-thought debugging, or agent-based architectures
- Familiarity with modern model APIs (OpenAI, Anthropic, etc.) or agent frameworks (LangChain, AutoGPT, etc.) is a strong plus
Compensation
How To Apply
- Submit your application via the platform listing
- Complete a structured interview process
- Upload your resume for review
