Computer lab assistant

Job Summary: The Computer lab assistant supports students and faculty by maintaining the operation of computer labs, ensuring hardware and software functionality, providing technical assistance, and facilitating a productive learning environment. The role requires basic IT knowledge, problem-solving skills, and the ability to communicate effectively with a diverse academic community.

Key Responsibilities:

• Monitor and maintain the cleanliness and organization of computer lab spaces.

• Ensure that all lab equipment is in working order before and after use.

• Open and close the lab according to the schedule.

• Assist students and faculty with login issues, software use, and basic troubleshooting.• Provide first-level support for hardware, software, and network issues.

• Escalate unresolved technical problems to IT support.

• Ensure that installed software is up to date and licensed.

• Maintain user access permissions and manage printing services.

• Monitor antivirus and security protocols.

• Guide students in using lab equipment and educational software.

• Enforce acceptable use policies and provide technical orientation when needed.

• Assist in academic tasks such as printing, scanning, and document formatting.

• Maintain records of equipment usage and report any damages or losses.

• Keep an up-to-date inventory of hardware and software assets.

• Document recurring issues and support requests for future reference.

Qualifications:

• Bachelor's/Master's degree in information technology, Computer Science, or a related field.

Experience:

• Minimum experience of 5 years in similar role or academic IT environment preferred.

• Familiarity with Windows/MacOS operating systems and common academic software (e.g., Microsoft Office, learning management systems, basic networking).

Skills:

• Strong interpersonal and communication skills.

• Problem-solving and analytical thinking.

• Ability to work independently and collaboratively.

• Attention to detail and good organizational skills.

Work Conditions:

• Flexible working hours, including evenings and weekends, as needed.

• Standing or sitting for extended periods.

• May require lifting or moving equipment (monitors, printers, etc.).

Preferred Attributes:• Multilingual ability (English mandatory; French, Spanish, or other languages a plus).

• Understanding of international education environments.

• Certifications such as CompTIA A+, ITIL Foundation, or equivalent (optional but advantageous).

How to Apply :

Interested and eligible candidates may send their updated CV/Resume to:

Email: [Confidential Information]

Mobile: 9264292367