Compliance Officer

About SHOPLINE

Founded in 2013, SHOPLINE is a global omnichannel e-commerce SaaS platform supporting hundreds of thousands of merchants worldwide. Our platform helps brands build, launch, and scale across online and offline channels with integrated tools for storefronts, payments, marketing automation, loyalty, and analytics.

About SHOPLINE Payments

SHOPLINE Payments provides payment services as part of SHOPLINE's one-stop e-commerce platform for merchants. It holds payment licenses in Singapore (MPI), Hong Kong (MSO), Taiwan (MODA), and Australia (AUSTRAC), and operates in other global markets through partnerships with banks and channel partners.

Role Overview

We are seeking a Compliance Officer based in Singapore. Reporting to the Head of Compliance, Payments, this role will be primarily responsible for post-MPI compliance programs in Singapore, while getting involved extensively in global projects to help shape compliance framework across multiple regions.

Key Responsibilities

1. Regulatory Compliance

• Serve as the designated Compliance Officer for Singapore and act as the primary point of contact with the Monetary Authority of Singapore (MAS) on compliance matters.
• Ensure ongoing compliance with applicable Singapore regulations, including MAS requirements related to payment services, AML/CFT, and technology risk etc.
• Monitor regulatory developments in Singapore and assess their impact on business operations; coordinate with internal stakeholders, external counsel, auditors, and regulators as needed.
• Maintain and enhance compliance policies and procedures that align with applicable regulations, payment partner requirements, and internal compliance standards.
• Support return submissions, STR filing, regulatory inspections, and internal/external audits.

2. Operational Excellence

• Support the development and implementation of AML/CFT and sanctions compliance programs in Singapore and other jurisdictions.
• Drive enhancements to customer due diligence (CDD), enhanced due diligence (EDD), customer risk assessment (CRA), transaction monitoring and screening, and compliance quality assurance frameworks.

3. Compliance Advisory

• Communicate compliance expectations and requirements to internal stakeholders, ensuring alignment with the company's compliance objectives.
• Provide compliance advice to business units and senior management; support new product or market launches from a compliance perspective.
• Review and advise on high-risk customers, escalations, and suspicious activities.

Qualifications

• Bachelor's degree in Law, Business, Finance, or a related field.
• Minimum 5 years of compliance experience, with a focus on AML/CTF, sanctions, and payment regulatory compliance.
• Deep understanding of the payment ecosystem, merchant acquiring and e-commerce business..
• Familiarity with MAS payment regulations, and global AML standards (FATF, Wolfsberg, sanctions regimes, etc.).
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• CAMS, ICA or equivalent certification.
• Proficiency in both English and Mandarin.