Years of Experience: 10+ Years
Location: Turbhe, Navi Mumbai.
Responsibilities
- Process Optimization:
- Design, document, and implement standardized processes for datacenter operations, including incident management, change management, and operational workflows.
- Identify opportunities for process improvements to enhance efficiency, scalability, and reliability.
- Utilize data-driven insights to streamline operations and reduce operational risks.
- Policy Development and Training:
- Develop and maintain compliance policies, procedures, and guidelines specific to APAC datacenter operations.
- Train staff on compliance with requirements, safety protocols, and operational best practices.
- Foster a culture of compliance and accountability across the organization.
- Risk & Control Management:
- Ability to identify, assess, and mitigate risks related to security, availability, and data integrity.
- Strong understanding of IT General Controls (ITGC), access controls, and change management.
- Experience in developing and enforcing policies (security, incident response, BCP/DR).
- Stakeholder Collaboration:
- Work closely with legal, IT, security, and facility management teams to align compliance and process initiatives.
- Liaise with regional regulators, auditors, and third-party vendors to ensure adherence to standards.
- Collaborate with global compliance teams to ensure consistency with corporate policies.
- Reporting and Monitoring:
- Develop and maintain compliance dashboards and KPIs to track adherence and performance metrics.
- Provide regular reports to senior management on compliance status, risks, and process improvements.
- Monitor and report on environmental, health, and safety (EHS) compliance in datacenter facilities.
- Incident and Risk Management:
- Lead investigations into compliance breaches or process failures, implementing corrective actions.
- Develop and maintain business continuity and disaster recovery plans for datacenter operations.
- Ensure proactive risk management to minimize disruptions to operations.
Qualifications
- Bachelor's degree in business administration, Information Technology, Engineering, or a related field. Advanced degree or certifications (e.g., CISA, CRISC, ISO 27001 Lead Auditor) preferred.
- 10+ years of experience in compliance, risk management, or process management in datacenter, IT, or related industries.
- Strong knowledge of APAC regulatory frameworks (e.g., data privacy, cybersecurity, environmental regulations).
- Proven experience in process design, optimization, and implementation in complex operational environments.
- Familiarity with datacenter standards (e.g., Uptime Institute, TIA-942, ISO 27001).
- Excellent communication and stakeholder management skills, with fluency in English. Proficiency in an additional APAC language (e.g., Mandarin, Japanese) is a plus.
- Strong analytical skills and experience with compliance auditing and reporting tools.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
