Key Accountabilities and Main Responsibilities
- Accurately process, record, review and complete various administrative operations in a timely manner including but not limited to phone calls, correspondence, administrative functions and emails
- Maintain and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
- Ensure compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence
- Escalate and investigate queries, complaints, risks and issues promptly and communicate effectively with internal and external stakeholders to resolve enquiries
- Suggest and identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
- Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team s goals, providing support and assisting other teams across the business as required
- Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
- Provide superior service, ensuring service and quality standards are met and to minimise re-work
- Complete adjustments and investigations as appropriate and as instructed
Experience Personal Attributes
- Good knowledge of Microsoft Office and other software packages
- Customer focused with the ability to collaborate with others to achieve desired outcomes
- Effective communication skills, both written and verbal
- Excellent attention to detail
- Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
- Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
- Able to maintain a high degree of accuracy and attention to detail
- Actively seeks out self-improvement, professional development opportunities and feedback
- Ability to work to tight deadlines and follow process
- Basic understanding of relevant industry knowledge and commercial impacts
- Takes ownership of role, responsibilities and impact on the wider team
- RG146 desirable
- Tertiary qualification in a relevant field desirable.
