Community Manager

About The Fresh Factory

The Fresh Factory, an ingredient forward cafe cum retail store in Lucknow, is expanding to Bangalore as the next stop. The Fresh Factory showcases and serves food, beverages and ingredients that support clean eating using high quality ingredients (local and global). Our community-driven approach is at the heart of what we do.

We're looking for a Community Manager who will be the face and voice of The Fresh Factory, ensuring that our brand remains dynamic, engaging, and well-connected. This role requires someone who thrives on building relationships, orchestrating exciting events, and creating strong associations with brands, partners, and customers.

Key Responsibility Areas (KRA):

Brand Collaborations & Partnerships

• Identify and establish collaborations with like-minded brands, farmers, and conscious businesses.

Community Engagement & Customer Relations

• Act as the go-to person for our community—engage with customers both online and offline.
• Gather feedback, understand community needs, and relay insights to internal teams to enhance the customer experience.

Event Planning & Execution

• Plan, organize, and oversee in-store and off-site events that drive engagement and sales.
• Ensure a consistent event calendar is followed, keeping the brand energy high.

Social Media & Content Collaboration

• Work closely with the social media team to align on event promotions, collaborations, and community stories.

Networking & Trendspotting -

• Stay updated with industry trends, competitors, and what's buzzing in the clean food, wellness, and lifestyle space.
• Network with people who can add value to The Fresh Factory—whether they are chefs, wellness experts, artists, or entrepreneurs.

Who You Are:

You have 3+ years of experience in community management, events, brand partnerships, or a similar role.

You love networking and can build strong relationships with brands, customers, and industry insiders.

You have excellent organizational skills and can juggle multiple events, partnerships, and activations.

You're a natural host who thrives in social settings and ensures that cool things happen at all times.

You have a keen eye for trends and can translate them into activations at The Fresh Factory.

You don't mind traveling between outlets to maintain energy and engagement across locations.