You will be the face of Yello Living—welcoming residents, building community, organizing events and ensuring residents feel connected and supported.
Key Responsibilities
- Manage resident move-in and move-out processes and checklists.
- Welcome new residents and help them integrate into the community.
- Be the primary point of contact for resident queries and concerns.
- Manage resident WhatsApp groups and community communication.
- Identify and escalate recurring complaints or resident concerns.
- Plan, promote and host regular community events and activities.
- Conduct resident check-ins and capture feedback.
- Maintain a positive community environment and help resolve minor conflicts.
- Recognize resident occasions such as birthdays and work anniversaries.
- Coordinate with the social media team to capture events, resident stories and reels.
- Submit a simple weekly update covering residents, concerns, events and community engagement.
Who We're Looking For
- Excellent communication and interpersonal skills.
- Friendly, energetic and comfortable talking to new people.
- Organized and good at following up.
- Comfortable hosting events and occasionally appearing on camera.
- Proactive and able to take ownership.
- Comfortable using WhatsApp and basic digital tools.
- Based in or able to commute daily to Whitefield / ITPL.
Experience in hospitality, co-living, events, customer service or community management is a plus, but not mandatory.
What This Role Is Not
This is not a maintenance, housekeeping, sales or back-office role.
It is a ground-level, people-facing role focused on resident experience and community building.
Apply if you love people, community and creating great experiences.
