Community Manager

Role: Community Manager

Employment Type: Part-Time

Location: Gurgaon

About the Function:

With a deep understanding of Indian consumers travel preferences, the Holidays team offers a vast range of holiday packages for destinations worldwide. This business caters to various traveler segments across the globe. While dynamic or customized travel and tour packages allow consumers to create and design their own holidays, fixed departure holiday packages come with pre-designed itineraries.

About the Role:

As a Community Manager you will be responsible to build and nurture vibrant WhatsApp communities for our group tour customers. The ideal candidate will be responsible for engaging travellers before, during, and after their trips creating memorable experiences, driving brand loyalty, and transforming guests into passionate brand advocates.

What will you be doing:

• Engage travelers on WhatsApp before, during, and after group tours.
• Share trip updates, packing lists, trivia, and local insights pre-trip.
• Coordinate real-time updates with Tour Managers and share highlights.
• Moderate conversations, manage trip hashtags, and encourage user content.
• Build post-trip alumni communities and host interactive contests or sessions.
• Identify highly engaged members and nurture them as brand ambassadors.
• Share community insights and feedback with the marketing and operations teams.

Key Success Factors for the Role:

• Strong written and verbal communication skills.
• Excellent interpersonal and community-building abilities.
• Creative storytelling and content curation skills.
• Familiarity with WhatsApp, social media, and online community management tools.
• Ability to multitask, manage multiple groups, and respond promptly.
• Passion for travel, people, and creating positive customer experiences.

Qualifications & Experience:

• Graduation from a reputed institute.
• Minimum of 6 months to 1 year of experience.
• Fluency in English and local language, where applicable.
• Customer-centric approach.
• Computer literacy, including proficiency in MS Office.

Earning Potential: Variable

Your monthly earnings depend on factors such as the number of bookings, customer-focused metrics, and adherence to processes. Additionally, we frequently run incentive campaigns, offer exclusive gift vouchers, vacation perks, travel incentives, and moremaximizing your rewards and benefits.