Community Manager

Job Title: Community Manager Managed Office Spaces

Job Summary:

The Community Manager is responsible for managing daily operations of the managed office facility, ensuring excellent client experience, and building a strong professional community within the workspace. The role involves coordinating with clients, vendors, and internal teams to maintain service quality and operational efficiency.

Key Responsibilities

1. Client Relationship & Community Engagement:

Act as the primary point of contact for clients occupying the managed office space.

Build and maintain strong relationships with clients to ensure high satisfaction and retention.

Foster a collaborative community environment through networking events and engagement activities.

Handle client queries, feedback, and service requests promptly.

2. Operations Management:

Oversee daily operations of the workspace including seating allocation, meeting rooms, and common areas.

Ensure the facility is clean, organized, and fully operational at all times.

Coordinate with housekeeping, security, IT support, and maintenance teams.

3. Client On boarding & Off boarding:

Manage the on boarding process for new clients including workspace allocation, access cards, and orientation.

Ensure smooth exit processes and proper documentation during client off boarding.

4. Service Delivery & SLA Monitoring:

Ensure services provided align with the Service Level Agreement commitments.

Monitor facility services such as internet, utilities, and support services.

Escalate and resolve operational issues in a timely manner.

5. Space Utilization & Facility Management:

Monitor occupancy levels and optimize workspace utilization

Coordinate meeting room bookings and workspace scheduling.

Ensure compliance with facility policies and safety standards.

6. Vendor & Inventory Management:

Coordinate with facility vendors for maintenance, supplies, and repairs.

Manage office inventory including stationery, pantry supplies, and access control material

7. Reporting & Administration:

Maintain records of occupancy, service requests, and operational issues.

Prepare periodic reports on client satisfaction, facility operations, and utilization metrics.

Required Qualifications:

Bachelor's degree in Business Administration, Hospitality, or related field.

23 years of experience in coworking, managed offices, hospitality, or facility

management.

Required Skills:

Strong communication and interpersonal skills

Customer service orientation

Problem-solving and conflict resolution abilities

Organizational and multitasking skills

Basic facility and operations management knowledge