The Community Executive is responsible for ideating and executing engaging events, curating member benefits, and fostering a sense of community to enhance client satisfaction and loyalty. This entry-level role contributes to the company's growth by organising high-quality events, collaborating with vendors and partners, and delivering exceptional service to members. The role's objectives include building a robust event calendar, increasing member engagement, and boosting client retention—directly supporting the company's revenue goals through a strong community ethos.
About the Role & Responsibilities
- Community Engagement & Event Management
- Brainstorm, propose, and organize creative events (e.g., networking sessions, wellness workshops, CSR initiatives) to drive member engagement.
- Coordinate end-to-end event logistics, including vendor partnerships, venue bookings, and promotions.
- Gather post-event feedback to measure success and improve future initiatives.
- Member Engagement & Satisfaction
- Proactively interact with members to understand their needs and tailor community activities accordingly.
- Promote exclusive member benefits and well-being programs to enhance loyalty.
- Address member inquiries or concerns related to community offerings with a service oriented approach.
- Collaboration & Outreach
- Identify and onboard vendors, sponsors, and local partners to elevate event quality and value.
- Work with cross-functional teams (Marketing, Operations) to amplify community initiatives.
- Administration & Reporting SERVICE REVENUE
- Maintain records of event attendance, member feedback, and engagement metrics.
- Assist in tracking community-related KPIs (e.g., satisfaction scores, retention rates) and prepare reports for leadership.
- Create content that can be shared on the company's social media channels.
Qualifications
- Graduation is a must to have for this role.
