Community Executive

About the Role:

We are looking for a creative and service-oriented Community Executive to build a positive experience for clients across Autopilot Offices centres. This role will plan and manage events, coordinate approvals and vendors, handle client requests and escalations, monitor client satisfaction and Net Promoter Score (NPS), manage travel and hotel bookings, prepare monthly reports, manage budgets, and support basic soft-services operations at the sites.

Key Responsibilities:

- Plan and coordinate events, celebrations, engagement activities, and community initiatives across Autopilot centres.

- Develop creative event ideas that encourage participation, strengthen client relationships, and improve client satisfaction.

- Prepare event budgets, obtain required approvals, track expenses, and ensure activities are delivered within the approved budget.

- Coordinate with clients, site teams, vendors, and internal departments on event requirements, budgets, approvals, and execution.

- Act as a key point of contact for clients, maintain regular communication, understand their requirements, and follow up on requests.

- Record and track client queries, requests, feedback, and action items, ensuring timely closure.

- Monitor client NPS by gathering feedback, identifying concerns, coordinating timely resolution, and following up with clients.

- Review NPS and client feedback trends, identify areas for improvement, and share insights with relevant internal teams.

- Manage client concerns and escalations professionally, coordinating with relevant teams through to resolution.

- Visit sites before and during events to check readiness, coordinate on-ground execution, and resolve issues.

- Coordinate travel arrangements and hotel bookings for events, site visits, and other business requirements, including reservations, itineraries, and related follow-ups.

- Support basic facility and soft-services coordination, including housekeeping, pantry, common areas, and vendor follow-ups.

- Monitor service delivery against agreed SLAs and promptly flag delays or service gaps.

- Prepare and share monthly reports covering events, client feedback and NPS, escalations, budgets and expenses, travel bookings, and service-related updates.

- Maintain event calendars, budgets, vendor details, client communication and NPS records, travel and hotel booking records, and post-event reports.

Key Skills and Requirements:

- Strong communication, coordination, and client-handling skills.

- Creative approach to event planning and community engagement.

- Good budgeting, expense tracking, reporting, and travel coordination skills.

- Ability to manage multiple events, requests, and priorities at the same time.

- Strong escalation-handling and problem-solving skills.

- Basic understanding of facility management and soft services.

- Comfortable travelling to Autopilot Offices centres as required.

- Proficiency in email, Excel, PowerPoint, and basic CRM or service-tracking tools.

- Graduate in any discipline; experience in coworking, managed offices, hospitality, events, or facility management is preferred.