Community Desk & Operations Manager

Job Description: Community Desk & Operations Manager

Experience: 13 Years

Location: Hyderabad (Ameerpet and Gachibowli)

Company Name: WELLWORK WORKSPACES PVT LTD

Job Summary

We are looking for a dynamic and customer-focused Community Desk & Operations Manager to oversee daily operations, ensure excellent client experience, and maintain smooth functioning of the workspace. The ideal candidate should have prior experience in co-working or real estate operations, strong communication skills, and the ability to handle multiple responsibilities efficiently.

Key Responsibilities

1. Front Desk & Community Management

- Serve as the first point of contact for members, visitors, and clients.

- Manage front desk operations including check-ins, inquiry handling, and office tours to support sales team.

- Build strong relationships with members to enhance satisfaction and retention.

- Address member queries and escalate issues as required.

2. Operations & Facility Management

- Oversee daily operational activities to ensure smooth functioning of the workspace.

- Coordinate with housekeeping, security, and maintenance teams for timely service delivery.

- Conduct regular walkthroughs to ensure hygiene, safety, and infrastructure upkeep.

- Monitor inventory of office supplies, pantry, stationery, and raise purchase requests.

3. Space Management & Client Coordination

- Assist in seating planning, desk allocation, and managing occupancy levels.

- Coordinate with sales and leasing teams for client onboarding and office setup.

- Support in organizing events, managing boardroom and meeting room credits, printer credits, access cards, and assisting with community engagement activities.

4. Administration & Compliance

- Maintain documentation, attendance records, visitor logs, and daily reports.

- Ensure compliance with company SOPs, policies, and property guidelines.

- Handle vendor coordination, AMC schedules, and service follow-ups.

5. Billing & Support

- Support in invoicing, collections follow-up, and petty cash management.

- Assist in creating MIS reports, operational trackers, and monthly summaries.

Skills & Competencies

- Excellent communication and interpersonal skills.

- Strong customer service orientation.

- Ability to multitask and handle operations independently.

- Proficient with MS Office, CRM tools, and administrative software.

- Problem-solving mindset with attention to detail.

Qualifications

- Bachelor's and Master degree.

- 13 years of experience in co-working spaces, serviced offices, or real estate operations.

- Experience in front office, community management, or facility coordination preferred.