Community Care Coordinator

Position: Community Care Coordinator (CCC)

Location: Haralur

Role Overview:

The Community Care Coordinator (CCC) is the primary point of connection between families, classrooms, and the centre leadership. This role ensures smooth day-to-day coordination of child care, parent communication, admissions support, transitions between programs (preschool daycare), and overall family experience at the centre. The CCC plays a critical role in creating a warm, responsive, and well-managed care ecosystem for children and parents.

Key Responsibilities:

Child & Family Coordination

Serve as the first point of contact for parents for daycare and care-related queries.

Support child transitions between age groups, programs, and routines.

Monitor daily attendance, arrivals, departures, and extended care schedules.

Ensure children's care needs are communicated clearly to teachers and caregivers.

Daycare Operations

Oversee smooth functioning of the daycare program (from 9:30 am onwards)

Coordinate staffing schedules for daycare, including handovers between teachers and caretakers.

Ensure compliance with child–adult ratios and safety protocols.

Track daycare enrolment

Parent Communication

Maintain consistent, empathetic communication with parents.

Share daily updates, reminders, and care-related information.

Address parent concerns in coordination with the Centre Head and teaching team.

Support onboarding of new families into daycare and preschool programs.

Centre Coordination

Work closely with teachers, housekeeping, security, and support staff.

Ensure readiness of shared spaces used for care (rest areas, washrooms, nap zones)

Coordinate meal times, nap schedules, and hygiene routines.

Support emergency response and escalation when required.

Documentation & Records

Maintain accurate records for attendance, daycare usage, authorizations, and care notes

Ensure consent forms, emergency contacts, and medical information are up to date.

Support Centre Head with basic reports and operational tracking.

Safety & Compliance

Ensure children are released only to authorized adults.

Follow child safety, health, and hygiene protocols strictly.

Coordinate with nurse/medical support (if applicable) and manage first-level incident documentation.

Qualifications & Experience:

Experience

2–4 years of experience in childcare, preschool/daycare operations, school coordination, or family services.

Experience working directly with parents and young children is a plus.

Key Skills & Attributes

Strong interpersonal and communication skills

Calm, caring, and solution-oriented approach.

Highly organized with attention to detail

Ability to multitask in a dynamic centre environment.

Comfort working closely with children, parents, and staff

Basic digital skills for records, communication, and reporting.