Community Associate

As a Community Associate you will be the first point of contact for our clients and visitors. Your role is crucial in creating a positive and professional impression of our company and ensuring the smooth operations at our facility.

You will play a vital role in providing exceptional customer service and administrative support to both our clients and internal team, which will span - welcoming customers/guests at the front desk, check-ins and registrations, handling booking & visitor management software to monitor guest entries and keep a sharp eye out on security. You will also assist in organising Community events to build & enhance the sense of a strong community.

• Welcome and Greet: Provide a warm and professional welcome to clients, visitors, and members as they enter the co-working space. Ensure a positive and friendly first impression.
• Check-In and Registration: Register new clients and visitors, assist with the onboarding process, and issue access cards or keys as needed
• Customer Service: Address inquiries, provide information about our services, and assist clients and members with their needs, such as booking meeting rooms or resolving any issues.
• Events and Networking: Plan and coordinate networking events, workshops, seminars, and social gatherings to enhance the community experience.
• Mail and Package Handling: Sort and distribute mail and packages to clients and members. Keep track of incoming and outgoing deliveries.
• Booking Management: Assist clients in booking meeting rooms, workspaces, and other facilities. Ensure that reservations are accurately recorded and prepared.
• Visitor Management: Maintain a log of visitors, issue visitor badges, and ensure security protocols are followed.
• Administrative Support: Assist with administrative tasks such as photocopying, filing, data entry, and maintaining office supplies.
• Security and Safety: Monitor the reception area for security purposes and report any suspicious activity. Be aware of any unwanted walk-ins or free loaders and report them to security immediately.
• Maintain Cleanliness: Ensure that the front desk area is neat and tidy, and the common areas are well-maintained and presentable.
• Client Relations: Build strong relationships with clients, understand their needs, and act as a liaison between clients and the management team.
• Calendar Management: Assist in managing meeting room calendars, ensuring bookings are accurate and conflicts are resolved promptly.
• Back up for operations teams: working with operations to ensure that all facilities are safe, clean, and well-maintained and all appointed vendors are performing their duties as per schedules and requirements.

• High school diploma or equivalent; additional education or certifications or experience in Customer service or hospitality is a plus.
• Previous experience in a customer service, receptionist, or front desk role is preferred
• Excellent communication and interpersonal skills - to 100% proficient in English, proficiency in local languages - Kannada, Tulu are a big plus
• Strong organisational and multitasking abilities. Proficiency in using office equipment and basic computer software (e.g., Microsoft Office Suite - handling of booking/vendor management suite is a big plus).
• Friendly, professional, and a strong commitment to providing exceptional customer service.
• Knowledge of the co-working industry and an understanding of the needs & functioning of start-ups and businesses are a big plus.

Key Personality Traits

• Strong communication skills: Courteous, well-mannered and polished with effective communication is vital in interacting to clients and visitors. English should be fluent. Local languages - Kannada, Tulu and Hindi are equally important and big plus.
• Customer focus & client servicing skills: Constant communication with members to ensure that their needs are satisfied. Organising & taking new clients on facilities tours and explaining the essence of our workspaces and productivity enhancements
• Proactive & multitasking abilities: In fast-paced operational settings, quick decision-making is often required. The Client Concierge should have the ability to make quick decisions under pressure and find practical solutions to keep the show running smoothly.
• Ability to handle challenging situations with patience and diplomacy and diffuse any aggressive situations with clients quickly to avoid and brand damage.
  

• You'll be working in the land of sun, surf & fun! - A beautiful coast with a super high air quality & happiness index!
• Wide exposure from compliance to board meetings; funding rounds to acquisitions.
• You'll have the freedom to operate , innovate, and leave a lasting impact.
• You'll work with passionate people who have a great track record, and believe in a no-fluff & zero-politics environment.
• Most importantly, you'll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India!