Communications & Customer Experience Intern

Communications & Customer Experience Intern

Location: Chennai

Duration: 3 months

Type: Full-time Internship

About the Role

Join us in transforming Chennai's public transportation experience. This hybrid role combines

digital communication strategy with hands-on field engagement, working directly with public

transport operators and management to improve user activation and adoption.

What You'll Do

User Activation & Engagement

Drive initiatives to boost user activation, repeat usage, and feature adoption

Identify onboarding friction points and execute communication-led solutions

Track campaign performance and share insights with the team

Communication Execution

Draft and coordinate social media campaigns and push notifications

Ensure messaging is clear, user-friendly, and goal-aligned

Maintain communication calendars and support A/B testing initiatives

Problem-Solving & Issue Resolution

Use internal tools to track user issues and activation trends

Coordinate with teams to ensure timely issue closure

Identify patterns and suggest improvements based on data and field feedback

Field Engagement & Stakeholder Management

Work with public transport operators and management to drive platform adoption

Support onboarding, resolve operational queries, and gather frontline feedback

Conduct field visits to transportation hubs and execute engagement programs across Chennai

What We're Looking For

Must-Haves

Bilingual fluency in Tamil and English (reading, writing, speaking)

Comfortable with extensive field visits across Chennai

Strong written and verbal communication skills

Graduate/final-year student/recent graduate (any discipline)

Basic proficiency in Google Sheets/Excel

High ownership and ability to thrive in fast-paced environments

Nice-to-Haves

People-first attitude with patience for operational challenges

Ability to simplify complex information

Interest in urban mobility or civic tech

Why Join Us

Make a real impact on thousands of daily commuters and support digital transformation in public

transportation. Gain hands-on experience in communications, stakeholder management, and

operations while contributing to meaningful social change in your city.

Ready to transform Chennai's public transportation Apply now.