What this job involves:
We are seeking a detail-oriented Communications & AI Enablement Specialist to join our team. In this role, you will be responsible for developing, executing, and managing internal building-level and organizational communications, and for creating and enabling AI-powered resources that help the broader team produce high-quality written communications independently. The ideal candidate brings exceptional writing ability, a sharp editorial eye, a passion for leveraging AI tools to scale communication quality, and an unwavering commitment to accuracy in every deliverable. You will draft, edit, and proofread a wide range of communications materials, review all outgoing communications for grammatical accuracy, consistency, tone, and brand alignment before distribution, and maintain and enforce brand voice, style guides, and editorial standards across all communication channels. This role requires you to develop and maintain AI-powered chat agents and self-service tools that enable team members to independently draft, structure, and refine high-quality written communications, while providing training and support to help colleagues effectively leverage AI tools for drafting and editing communications.
What your day-to-day will look like:
- Draft, edit, and proofread a wide range of communications materials, reviewing all outgoing communications for grammatical accuracy, consistency, tone, and brand alignment before distribution
- Maintain and enforce brand voice, style guides, and editorial standards across all communication channels, coordinating with cross-functional teams to gather accurate information and ensure messaging is consistent and error-free
- Ensure timely delivery of communications with zero tolerance for factual or typographical errors, proofread and fact-check materials produced by other team members prior to final approval
- Identify and correct inconsistencies, ambiguities, or inaccuracies in communications before they reach their intended audience, monitoring and tracking communications metrics and compiling detailed reports with precise data analysis
- Develop and maintain AI-powered chat agents and self-service tools that enable team members to independently draft, structure, and refine high-quality written communications
- Design and iterate on AI-assisted writing resources including prompt guides, templates, and workflow tools to improve communication quality and consistency across the team
- Provide training and support to help colleagues effectively leverage AI tools for drafting and editing communications
- Manage multiple projects simultaneously while maintaining high accuracy standards and taking ownership of deliverables to ensure accuracy and completeness.
Required Qualifications:
- Exceptional written and verbal communication skills with a demonstrated ability to produce polished, error-free content
- Proven track record of meticulous attention to detail with ability to catch errors others miss
- Strong command of grammar, punctuation, and style guidelines
- Ability to manage multiple projects simultaneously while maintaining high accuracy standards
- Proficiency in Microsoft Office Suite and content management systems (CMS).
Preferred Qualifications:
- Familiarity with internal communications platforms (e.g., SharePoint, Slack, Microsoft Teams)
- Knowledge of digital communications best practices
- Experience building or configuring AI chat agents or generative AI writing tools (e.g., Amazon Q or similar platforms)
- Experience developing AI-powered resources for enabling team-wide communication quality
- Track record designing and iterating on AI-assisted writing resources including prompt guides, templates, and workflow tools
- Experience providing training and support for AI tool adoption across teams
- Ability to coordinate with cross-functional teams and gather information from stakeholders at all levels
- Experience monitoring and tracking communications metrics with detailed data analysis capabilities
- Background in internal building-level and organizational communications
- Strong organizational skills with ability to manage competing priorities and deadlines without sacrificing quality.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
