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Job Description
Company Description
Purple Squirrel Eduventures Pvt. Ltd.
Role Description
This is a full-time, on-site role for a Communication Trainer located in Nagpur. We are seeking a Communication Trainer to strengthen tele callers communication abilities with a strong emphasis on voice modulation, call etiquette, and customer handling. The role focuses on improving call quality, confidence, and conversion outcomes through structured training and continuous coaching.
Qualifications
Strong Communication and Intercultural Communication skills
Excellent verbal communication with strong voice modulation, clarity, and pronunciation
Proven experience in BPO / Telecalling / Customer Support environments
Ability to conduct classroom and on-floor training sessions
Strong knowledge of call etiquette, objection handling, and customer psychology
Experience in improving call quality, confidence, and conversion rates
Skilled in role plays, mock calls, and performance feedback
Ability to coach, mentor, and motivate teams
Basic knowledge of CRM systems and call monitoring tools
Capability to prepare training reports and track trainee progress
More Info
Key Skills
BPO Telecalling
Voice modulation
Role plays
Call monitoring tools
Call etiquette
Performance feedback
Mock calls
On-floor training
Customer psychology
About Company