Job Title:
Communication Trainer II
Job Description
Role: Communication Trainer
DESIGNATION: Trainer II
LOCATION: Vadodara
YEARS OF EXPERIENCE: 1 to 3 Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
. Knows, understands and appropriately applies soft skills, methods and processes required for the position.
. Keeps current with new and (or) updated soft skills / techniques, trends and development in the field
. Soft skill learning content creation including experiential learning programs on soft skills
. Thorough understanding of performance data analysis for TNA / TNI
. Consistent alignment with operations by auditing calls and chats, understanding needs, conducting refresher training as per requirement
. Demonstrating innovation in training by incorporating the floor requirement into the curriculum
. Maintaining Data and MIS as per the training BPMS / requirement
. Proactively implement best practices and add value to the program
. Contribute to process improvements and innovation in the training function
. Attend the Training for client or CNX requirements
. Conduct Need analysis and share feedback with the stakeholders
. Meeting the monthly Conversion & Effectiveness targets
. Providing Feedback to the New Hires
Key Skills and knowledge:
. Must be a confident communicator and presenter
. Strong writing, editing, publishing skills are essential, including ability to present concepts verbally
. Ability to facilitate classroom training sessions on soft skills
. Ability to engage participants while in training
. Ability to ask the right questions to gauge learners / participants
. Ability to motivate participants for performance
. Ability to prepare and present information using MS Word, PPT, Excel
. Ability to actively listen and accordingly bring out opportunity areas from the agents
. Ability to provide solutions for opportunity areas and further coach individuals to bring positivity and motivate for better performance
. Embed sales culture through coaching / mentoring
Educational qualification:
. Graduation
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Vadodara Imperia Building 4th Floor
Language Requirements:
Time Type:
Full time
