Job description
Title: Communication Trainer
Location: Thane - Work from office
Type of Employment: Full time Role
Shift: Night Shift (US Time Zone)
Role & responsibilities
- Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity
- To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress
- Content Development
- Provide Coaching & Feedback and supervision during OJT/Nesting period
- Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
- Provides Coaching & Feedback to enhance agent performance.
- Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching
- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
- Excellent written and verbal communication skills in English
- Presentation feedback and coaching skills.
