Commercial Operations Senior Executive

This is a hybrid role with approximately .70% focused on Operations. and .30% on Commercial initiatives..

The Operations scope will primarily cover .vaccination operations and doctor liaison., ensuring smooth day-to-day service delivery and strong engagement with our doctor network. The Commercial scope will focus on content creation, community engagement and supporting key commercial initiatives.

We are looking for a hands-on, organised and resourceful individual who is comfortable working across operational and customer-facing responsibilities while contributing to commercial initiatives.

Key Responsibilities

1) Operations - 70%.

.Vaccination Operations.

. Support the day-to-day coordination and execution of vaccination services and campaigns.

. Provide end-to-end administrative and operational support, including patient liaison, documentation, claims submission where required, follow-ups and coordination with healthcare teams.

. Respond to vaccination-related customer enquiries and support the timely resolution of operational issues.

. Coordinate with internal teams and external partners to ensure smooth service delivery.

. Support vaccination campaigns, partnerships and other vaccination-related initiatives as required.

.Doctor Liaison & Rostering.

. Maintain an accurate and up-to-date database of existing doctors within Speedoc's network.

. Coordinate and roster doctors based on operational and service requirements.

. Build and maintain .strong, warm relationships with doctors., serving as a key day-to-day point of contact.

. Respond promptly to doctors questions and clarifications, and coordinate with relevant internal teams where further input is required.

. Keep doctors informed of relevant operational updates, requirements and changes.

. Support doctor onboarding and administrative coordination where required.

. Proactively identify and address rostering gaps or doctor-related operational issues to support service continuity.

2) Commercial - 30%.

.Content & Community Engagement.

. Support content planning across key channels, aligned with commercial priorities and campaigns.

. Create engaging content for social media, website, campaigns and other customer-facing channels.

. Identify relevant healthcare topics and trends that can be translated into useful content.

. Use simple AI tools to support research, ideation, copywriting and content production.

. Monitor and respond to comments, messages and queries across social media channels.

. Manage responses to Google Reviews and other customer feedback platforms.

. Escalate sensitive or complex issues to the appropriate teams and support timely resolution.

. Support other Commercial Team initiatives and campaigns as required.

What We're Looking For

. Highly organised, resourceful and comfortable managing multiple operational workstreams.

. Strong interpersonal and communication skills, with the ability to build good working relationships with doctors, patients and internal stakeholders.

. Detail-oriented with a strong sense of ownership and follow-through.

. Comfortable with administrative and coordination-heavy work, including rostering and stakeholder liaison.

. Strong written communication skills and comfortable creating customer-facing content.

. Comfortable using .AI tools for everyday tasks., including research, drafting, content ideation and productivity.

. Able to work independently while collaborating effectively across Commercial, Operations and Clinical teams.

. Prior experience in healthcare operations, rostering, customer service, content, social media or commercial operations is advantageous but not essential.