Job Information
- Date Opened 04/22/2026
- Job Type Permanent
- Industry Automation
- Work Experience 1-2 years
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
Job Description
- Process customer orders in ERP systems ensuring accuracy and timely execution
- Independently manage communication with customers, vendors, and branch teams
- Coordinate with Sales, Finance, and Logistics teams for smooth order execution
- Follow up on commercial issues, dispatch status, and payment collections
- Ensure compliance with company policies and maintain proper documentation
- Handle Bank Guarantees (BG) and related documentation
- Manage end-to-end email and telephonic communication with customers and suppliers
- Coordinate with vendors, suppliers, internal departments, branches, and cross-functional teams
- Perform customer follow-ups and resolve commercial issues effectively
- Coordinate with Stores/Logistics team for timely dispatch of orders
- Track shipments and ensure on-time delivery
- Prepare and maintain accurate billing documents including invoices and related records
- Ensure all documentation is maintained as per company policy and audit requirements
- Monitor customer credit limits before order approval
- Follow up on pending and overdue payments in coordination with finance team
- Prepare daily MIS reports related to orders, dispatch, billing, and payments
- Conduct fortnightly order reviews and reconcile ERP records
- Ensure adherence to company commercial policies and procedures
- Work on ERP systems for order processing, tracking, and documentation
- Ensure data accuracy and generate reports from ERP systems
- Maintain proficiency in MS Excel for reporting and analysis
- Maintain complete and accurate records of orders, invoices, dispatches, and payments
- Ensure audit-ready documentation always
- Support Finance and Management during audits with organized records
Requirements
Competency Required ( Related to the Job Functions )
Technical / Functional Specification & Other Skills ( Software / Soft Skill like Communication, Managerial skill etc.)
Levels
Importance in the Job
Basics
Inter
Expert
(High)5
4
3
2
(Low)1
MS Office skills
Yes
4
Zoho CRM / ERP System knowledge
Yes
5
Communication skill
Yes
4
Undertanding commerical policies, GST, Statutory Compliance
Yes
3
Order Processing workflow in Trading Environment
Yes
4
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