Commercial Excellence Team Leader

Description

About Norstella:

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quickerand help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time.

Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients

• Citeline accelerate the drug development cycle
• Evaluate bring the right drugs to market
• MMIT identify barrier to patient access
• Panalgo turn data into insight faster
• The Dedham Group think strategically for specialty therapeutics
  
  

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Job Description

The Commercial Excellence team (part of Norstella's Pricing, Planning, and Alliances function) supports the success of Norstella commercial teams by acting as a center of excellence for client onboarding, completion of vendor forms, due diligence questionnaires, and other associated activities as required, for both new and existing clients.

Our Commercial Excellence team is passionate about our customers and their business, anticipating their needs, demonstrating our understanding of the actionable value derived from our platform, and supporting them in their partnership with Norstella. Our goal is to exceed their expectations by providing white glove service with due diligence questionnaires, requests for information, vendor forms, and being a go-to resource on who all the internal subject matter experts are within the business.

Responsibilities

• In this role of Commercial Excellence Team Leader, you will:
• Report directly to the Global Head of Commercial Pricing, Planning and Alliances
• Directly manage a team of Commercial Excellence Managers, ensuring they meet all expectations of the role, and supporting their ongoing growth and development.
• Manage the workload of the Commercial Excellence team ensuring all tasks are completed to agreed SLAs, that all tasks are tracked and documented using agreed systems (Monday.com and/or Responsive.io), and that tasks are allocated to team members (including yourself) fairly, considering ongoing workload, existing expertise, and opportunities for development.
• Undertake proactive resource planning for Commercial Excellence ensuring that busy times of the month/quarter/year, and holiday periods, have sufficient cover.
• Establish a rigorous, and workable, quality control process for all Commercial Excellence tasks and activities. Work with commercial excellence colleagues to ensure that output is reviewed for quality assurance prior to delivery to clients.
• Personally share the workload of the Commercial Excellence team, supporting Account Managers (AMs), Senior Account Managers (SAMs), and Key Account Directors (KADs),Strategic Solution Sellers, and Client Success Managers (CSMs) with completion of vendor forms and due diligence questionnaires (DDQs).
• Complete all types of request with minimal assistance.
• Contribute required content to requests for information (RFIs) and requests for proposal (RFPs)
• Work with project team to implement Responsive.io platform for completion of all commercial excellence work, RFIs and RFPs.
• Become an expert in the use of responsive.io and continue to drive its adoption and evolution, particularly to improve efficiency and accuracy of RFP response drafting.
• Onboard new clients (from a vendor form/due diligence perspective NOT product onboarding or entitlement) and support the development of commercial relationships through both proactive and reactive outreach. Determine optimum channel for client communication on a case-by-case basis, but primarily via email.
• Support AMs, SAMs, KADs, Solution sellers and CSMs with client questions via email and Teams. Join client calls as and when required.
• Support with ad hoc projects in efforts to achieve our revenue goals.
• This role will manage a team that works UK/US time zones. Flexibility in working hours to ensure effective oversight and management is required.
  
  

Expected Outcomes

• Demonstrate ownership and passion around your development and growth
• Demonstrate ownership of your goals, milestones, and accomplishments
• Be described as an excellent Commercial Excellence Team Leader by your peers, your team of Commercial Excellence Managers, Sales & SME Teams
• Form trusted partner relationships with internal stakeholders and clients
• Meet all requested deadlines and manage internal/external expectations on deadlines
• Good understanding of the products and offerings of all Norstella's Brands: www.norstella.com/our-brands
• Occasional travel
  
  

Qualifications


To be considered for this you should:

• Have demonstrable leadership, motivation, and management skills
• Ave strong organization, communication, delegation and reporting skills
• Be a true team-player, embodying our organizational values
• Be able to receive and provide honest feedback with a high level of empathy, focusing on fostering a positive and open team environment
• Have a good understanding of our clients: Industry (pharmaceutical, biotechnology, medical devices, and life sciences), financial (buy-side and sell-side), and other (academia and government).
• Have a working knowledge of common information technology systems and processes in the SaaS and Data industries.
• Have the ability to prioritize and execute different deliverables and ensure goals and deadlines are achieved promptly
• Be able to focus on working systematically and methodically on a task in a fast paced and deadline driven environment
• Be detail-oriented, proactive, flexible and able to handle multiple projects simultaneously
• Be solution-focused, creative, self-motivated
• Have the capability to adapt and evolve within various environments and teams
• Be able to work with colleagues at varying levels of the organization and readily incorporate feedback.
• Have a strong affinity for independent work. As this is a remote role, the candidate should ideally have prior experience operating effectively and efficiently in a remote environment.
• Have a bachelor's degree or equivalent in a combination of schooling and/or experience
• Have 5+ years of experience in a proposals, sales operations support, project management, client success or similar role
• Be competent in Microsoft Suite (Excel, Word, SharePoint, etc.)
• Have demonstrable experience using Salesforce
• Have a basic understanding of navigating and updating Monday.com
  
  

Why Join Us


Opportunity to work with a collaborative and high-performing Finance team.

Exposure to complex and evolving revenue models in a global business.

Competitive Compensation And Benefits Package.

Career growth and development opportunities.

Our Guiding Principles for success at Norstella:

01:Bold, Passionate, and Mission-First

02:Integrity, Truth, and Reality

03:Kindness, Empathy, and Grace

04:Resilience, Mettle, and Perseverance

05:Humility, Gratitude, and Learning

Benefits

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk
  
  

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.


Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [Confidential Information].