Commercial Excellence Manager

About Company

At Ennovi we harness the power of two megatrends - electrification and AI - to help industries innovate at speed, operate smarter, and achieve sustainable growth. By combining these transformative forces with our global reach and best talent, we empower our customers to lead their markets and drive sustainable progress.

From automotive and aerospace to consumer electronics, data storage, industrial, and medical markets, we harness these forces to help our customers create smarter, safer, and more sustainable solutions.

We thrive best in developing high-performance custom solutions that meet diverse technical needs, solve unique challenges, optimize performance, and adapt to evolving market demands.

Our mission is to get customers to the future faster, from anywhere. Headquartered in Singapore, ENNOVI has a global presence across North America, Europe, SEA, China and India, where all its activities are socially responsible, with minimal environmental impact. Learn more at www.ennovi.com.

Ennovi is an equal opportunity employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

Why Join Us

At Ennovi, we envision a future of electrification and innovation and strive to create an inspiring workplace where our employees are integral to shaping that future. We offer a dynamic, collaborative and inclusive culture that encourages continuous learning, professional growth, and a sense of purpose. As a part of the Ennovi team, employees experience the excitement of being at the forefront of cutting-edge technologies and contributing to a sustainable future.

Our commitment to the transformation is epitomized by our five pillars: Speed, Innovation, Best Talent, Global Reach, and Sustainability. This entails navigating exponential market changes through agile structures, fostering innovation across all aspects of our business, strategically expanding our global footprint, championing sustainability initiatives and nurturing a winning team.

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Role Purpose

The Commercial Excellence Manager will be responsible for governing, optimizing, and enforcing all Productivity and Business Link commitments tied to customer programs across Ennovi's global regions. This role ensures customers are held accountable to commercial commitments, forecast accuracy is enforced, SOP discipline is maintained, and negative P&L impacts are quantified, recovered, or structurally eliminated.

The position is strategic and analytical, ensuring disciplined commercial decision making, transparency, and sustainable profitability while partnering closely with Sales, Finance, Operations, and Legal.

Key Responsibilities

1. Productivity & Business Link Governance

• Build and maintain a global master repository of all:
• Productivity commitments
• Business Link agreements
• Program wise customer commitments
• Ensure clear linkage between:
• Price concessions
• Business link payouts
• Program deliverables and timelines
• Track realization of commitments vs. approvals across regions.

2. Price Reduction & Payout Review

• Review and challenge:
• Non contractual price reduction requests
• Productivity and Business Link payouts
• Ensure all requests are:
• Properly justified
• Financially sound
• Aligned with program and customer profitability thresholds
• Recommend approvals, rejections, or alternative actions.

3. Customer Commitment Accountability

• Enforce customer obligations at a program level, including:
• Award letters
• SOP adherence
• Volume ramp ups
• EDI forecast compliance
• Identify gaps between commitments and actuals and initiate corrective discussions with Sales and customers.

4. Program & Customer Profitability Management

• Monitor:
• Gross profit trends by program and customer
• Unusual margin fluctuations or deterioration
• Perform deep dive analyses to identify:
• Root causes of low or declining profitability
• Structural vs. temporary margin issues
• Provide actionable recommendations to recover margins.

5. Customer & Program Profitability Analytics

• Develop a 360° view of customer contribution, including:
• Gross margin, contribution margin
• Capacity consumption
• Cost to serve elements (logistics, complexity, engineering, change orders)
• Volatility risk
• Strategic relevance
• Identify structurally low margin or value dilutive programs.
• Partner with Sales and Leadership on renegotiation, repricing, or exit decisions.

6. Corrective Action & Exit Strategy Support

• Recommend:
• Commercial corrective actions
• Renegotiate commercial terms/levers
• Program restructuring Reduce cost to serve
• Exit low value programs/customers with minimal business disruption
• Support decisions to exit programs or customers below profitability thresholds with minimal business disruption.

7. Customer Financial Performance Monitoring

• Analyse customer quarterly results and public disclosures.
• Correlate customer performance with:
• Ennovi business performance
• Program volumes and margins
• Prepare executive summaries following customer earnings announcements.

8. Contract Management & Central Repository

• Create and manage a centralized customer contract repository, including:
• Commercial terms
• Price agreements
• Business link clauses
• Productivity commitments
• Partner with Legal and Sales to ensure contract compliance and visibility.

9. Performance Monitoring & Executive Reporting

• Monitor and report quarterly profitability trends by:
• Customer
• Program
• Region
• Provide clear executive level insights and action recommendations.

Key Performance Indicators (KPIs)

• % of Productivity and Business Link commitments fully tracked and realized
• Reduction in unauthorized or non justified price concessions
• Improvement in program and customer gross margin performance
• Number of low profit programs corrected, renegotiated, or exited
• SOP adherence rate (Actual vs Target)
• Number/value of low margin programs improved or exited
• Customer portfolio margin uplift (QoQ)
• Improvement in customer/program gross & contribution margins
• Percentage of business above profitability thresholds
• Share of revenue from high impact customers
• Accuracy and timeliness of profitability reporting
• Contract coverage and data completeness in central repository
• Stakeholder satisfaction (Sales, Finance, Leadership)

Skills & Competencies

Commercial & Financial Acumen

• Strong understanding of:
• Pricing mechanics
• Program economics
• Margin drivers
• Cost to serve models
• Ability to challenge assumptions with data backed insights.

Commercial & Strategic

• Ability to translate data into commercial negotiation narratives
• Customer profitability and cost to serve expertise
• Portfolio management and prioritization mindset

Analytical & Problem Solving Skills

• Advanced data analysis capabilities.
• Ability to perform deep dives and translate insights into clear recommendations.
• Comfort working with ambiguity and incomplete data.

Stakeholder Management

• Confident interaction with:
• Global Sales Leaders
• Regional Finance
• Operations and Legal
• Ability to push back constructively while maintaining strong partnerships.
• Clear, concise communicator at senior leadership level.
• Ability to synthesize complex analyses into simple, decision oriented messages.

Governance & Discipline

• Strong mindset for controls, compliance, and process rigor.
• Ability to establish governance frameworks without slowing the business.

Process & System Thinking

• Ability to design scalable governance frameworks
• Experience building scorecards, dashboards, and standard operating rhythms

Experience & Qualifications

• 12+ years of experience in:
• Commercial Excellence
• Sales Operations
• Finance Business Partnering
• Strategy or Program Management
• Experience in manufacturing, automotive, electronics, or industrial environments strongly preferred.
• Global or regional role exposure required.
• Bachelor's degree in engineering, Finance, Business, or related field
• MBA or equivalent advanced degree preferred.

Ideal Candidate Profile

• Highly data driven, fact based decision maker
• Comfortable operating in ambiguity and complexity
• Strong backbone to hold customers—and internal teams—accountable
• Balanced commercial and financial thinker
• Results oriented with a portfolio level mindset