Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
Configure CRM as per agreed strategy and drive to accelerate its usage across business.
Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
Become single point of contact and super-user / admin for CRM.
Modify existing approval process (DOA) workflow as per proposed changes.
Driving continuous improvement in CRM related processes from quote to cash
Develop Dashboards/ visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Maintain tools & scorecards to track key metrics and value captured.
Requirements
CANDIDATE REQUIREMENTS
Knowledge Skills & Abilities
Show a strong ability to solve problems creatively, through innovation & process re-engineering
Good inter-personal, organizational, time management and analytical skills
Manage multiple priorities; both as an independent problem solver and as a team player
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
Anticipate change and quickly prioritize accordingly
Be able to make decisions under uncertainty
Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
Education & Experience
3+ years in a configurator role in CRM (MS Dynamics or equal)
Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
Technical proficiency in MS Office suite with advanced MS-Excel and MS-Power App is highly preferred
