THE ROLE:
This role is for one of our clients in the Marine industry. We are seeking a proactive and experienced Commercial Delivery General Manager to join the Commercial Delivery Team based at our Mumbai Office. This position reports directly to Chief Commercial Officer. The Commercial Delivery General Manager is responsible for the overall leadership, performance, and operational effectiveness of the office. This role has primary accountability for the oversight of the Commercial Delivery Team, ensuring maritime-related contracts, services, and projects are delivered safely, efficiently, and profitably. The General Manager also provides strategic and operational oversight of all office employees, ensuring alignment with regulatory, commercial, and organizational objectives.
RESPONSIBILITIES:
Commercial Delivery Oversight:
- Lead and oversee the Commercial Delivery Team to ensure effective execution contracts and services.
- Ensure delivery activities comply with maritime regulations, industry standards, and company safety and quality requirements.
- Oversee planning, resourcing, scheduling, and cost control for commercial delivery activities.
- Monitor performance against KPIs including safety, financial outcomes, timelines, and customer satisfaction.
- Work closely with chartering, operations, sales, and finance teams to support commercial outcomes and client relationships.
Office & People Leadership:
- Provide leadership and oversight for all office employees, including operations, administration, technical, and support functions.
- Build a strong safety-first, compliance-driven, and performance-oriented culture aligned with maritime industry expectations.
- Support and develop staff through coaching, performance management, and succession planning.
- Ensure effective communication and collaboration between office-based teams and operational stakeholders.
Operational, Compliance & Strategic Management:
- Ensure office operations comply with applicable maritime regulations, statutory requirements, and internal governance frameworks.
- Oversee budgets, forecasts, and financial performance at the office level.
- Identify and manage operational, commercial, and regulatory risks.
- Drive continuous improvement in systems, processes, and reporting related to maritime operations and commercial delivery.
- Act as the senior escalation point for operational, people, and client issues.
QUALIFICATIONS & SKILLS:
- Extensive experience in a senior management role within a maritime or shipping company.
- Demonstrated experience overseeing commercial delivery, operations, or project-based teams in a maritime context.
- Tertiary qualification in business, maritime studies, logistics, or a related discipline (preferred).
- Relevant maritime or shipping industry certifications or professional memberships (desirable).
- Extensive experience in a senior management role within a maritime or shipping company.
- Demonstrated experience overseeing commercial delivery, operations, or project-based teams in a maritime context.
- Tertiary qualification in business, maritime studies, logistics, or a related discipline (preferred).
- Relevant maritime or shipping industry certifications or professional memberships (desirable).
