Establish and maintain positive, productive working relationships with Sales teams and other key stakeholders.
Assist Sales with drafting Services Work Orders (SOWs) and manage CRM and CPQ data entry for certain deal elements.
Guide Sales through Commercial Desk processes, including Blue Yonder's internal business approval process, facilitating business approvals according to the Blue Yonder Approval Matrix.
Review, prepare the initial draft, and negotiate customer and partner-facing services-related orders, SOWs, agreements, and amendments based on established guidelines.
Document obtained deal approvals and other necessary documentation.
Draft clear and commercially sound SOWs for the deals you s
upport.
Review executed customer agreements to ensure compliance, completeness, and accuracy.
Enforce company contracting guidelines, methodology and standard operating procedures.
Determine bookings value for standard deals and apply bookings value adjustments in Salesforce as needed to ensure accuracy.
Triage incoming requests for the team through the SOW workflow tool.
Document and maintain internal team process and policy materials.
Stay up-to-date on company processes, products, and new releases.
Provide high-level customer service to internal and external customers.
Perform ad hoc projects and duties as assigned.
What We Are Looking For
Customer service-oriented mindset.
Positive, team-oriented attitude with a healthy sense of humor.
Attention to detail and accuracy.
Excellent analytical, problem-solving, and research skills.
Ability to function independently as well as within a team effectively and efficiently.
Highly organized and flexible, with the ability to prioritize and work effectively on multiple tasks in a demanding, fast-paced environment.
Experience drafting and negotiating Professional Services, SaaS and/or software contracts.
Understanding of legal, risk, and business impacts to contract language and deal velocity.
Excellent written and oral communication skills.
Ability to quickly adapt in a changing environment, including learning new tools and processes.
Willingness to be flexible with working hours, especially at quarter ends and around year-end holidays, if needed.
Experience working in a CRM system, especially Salesforce.
Experience working in a software or SaaS company is a plus.
