Role: Command Center Support
Location: Hyderabad
Exp: 5-10 yrs
Mode of interview : Virtual
Must Have Skills:
- 24×7 Command Center / NOC / Operations Center support experience
- Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management
- Hands‑on experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
- Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation
- Ability to perform initial triage, impact analysis, and priority assessment
- Good understanding of application, infrastructure, database, and network alerts
- Experience in shift-based operations, including weekends and night shifts
- Strong verbal and written communication skills
- Exposure to banking/financial services environments is an advantage
Key Responsibilities*:
- Monitor applications, infrastructure, and batch jobs using enterprise monitoring tools
- Acknowledge, log, and classify incidents within defined SLAs
- Perform Level‑1 troubleshooting and escalate to appropriate L2/L3 teams
- Coordinate Major Incident Management (MIM) calls and communication bridges
- Ensure timely updates to stakeholders and business users
- Track incident lifecycle to closure and validate resolution
