Job Title: Collection Specialist
Location: Richmond Town, Bengaluru, Karnataka (Onsite)
Shift: 4 pm to 1 am IST
We are seeking experienced Accounts Receivable (AR) Callers US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently.
If you have hands-on experience working with US customers, managing Net 30/60/90 portfolios, and driving collection outcomes in a manufacturing environment, this opportunity is for you.
Key Responsibilities:
- Manage 400+ customer accounts per AR with end-to-end collections ownership.
- Make outbound calls to US customers and follow up on outstanding invoices.
- Achieve $20M monthly collection targets (4050% within the team).
- Resolve disputes, track payment commitments, and escalate high-risk accounts.
- Work extensively through email follow-ups and maintain a 400+ call volume per week.
- Monitor AR aging buckets: Net 30 / 60 / 90 days.
- Collaborate cross-functionally with sales, finance, and customer service teams.
- Update records accurately in Infor LN and maintain reports in Excel.
Required Experience & Skills
- Strong background in Collections
- Experience in the Manufacturing industry is highly preferred.
- Shared services: 2nd preference
- Must be a self-learner with strong analytical skills.
- Excellent communication and negotiation skills.
- Strong Excel expertise: Formulas, Pivot Tables, Power Query.
- Experience handling large global customers and high-value portfolios.
