Job Description

Job Summary:

The Collections Specialist is responsible to resolve the customer's problem with first call resolution and ensuring that our customer's experience is consistently positive.

Responsibilities:

Delivers award winning customer service.
Sales and sales negotiation
Data entry and document systems per customer requirements.
Multi-tasking speaking with customers with data entry .
Using multiple computer applications with client systems .
Works in a fast pace environment .
Works well under pressure.
Ability to work evening hours.
Competitive base salary.
Lucrative bonus structure.
potential for raises with top performers.
Performs other duties as assigned.

Skills Requirements:

Stable employment history.
Minimum of 6 months customer service/collections experience.
Excellent oral communication skills
Ability to work a flexible schedule
Ability to overcome customer's objections with rebuttals.
Active listening skills a must.
Adheres to client and company requirements.
Team oriented.
Reliable and punctual.
Time management skills.
Self motivated.
Must be receptive to feedback.
Advanced problem solving skills.
Sales skills.
Computer literate.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.