Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager
Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved
Timely submission of used receipts & ensuring payment application within the approved TAT.
Receipt reconciliation to be done within the approved cut off date
Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate
Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated
Communication on pickups for accounts where pickups have been generated
Ensure vendor payouts are timely raised & commission is subsequently paid to vendors
Agency to operate within the regulatory framework with 100% compliance of regulatory norms
Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.
Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate
