Job Location : Andheri East
Shift Timings : 11pm - 8pm
About the Role
We are looking for a proactive Collections Manager to manage end-to-end B2B collections activities while directly leading a team of 45 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.
Key Responsibilities
- Manage and supervise a team of 45 collections associates, ensuring achievement of individual and team-level collection targets.
- Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
- Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
- Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
- Handle escalated customer cases and support complex negotiations.
- Ensure accurate maintenance of collections data, MIS, and reporting dashboards.
- Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.
- Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.
- Support initiation of legal actions and follow-ups with external counsel when required.
- Identify gaps in processes and recommend improvements to enhance recovery efficiency.
Key Skills & Competencies
- Strong team management and people-development skills
- Solid understanding of collections, receivables, and credit risk management
- Effective negotiation, communication, and stakeholder management abilities
- Analytical skills with hands-on experience in MIS and reporting
- Proficiency in MS Excel and collections/CRM systems
Qualifications & Experience
- Bachelor's degree in Commerce, Finance, Business Administration, or a related field
- 46 years of collections experience, with minimum 23 years managing a team of 45 members
- Experience handling escalations and compliance-driven collections is preferred
