Collections Head

Job Description

Position Overview We are looking for an experienced Head of Collections to lead the Collections function with strong hands-on experience in B2B/MSME debt collections and recovery. The role requires a professional with mandatory Supply Chain Finance (SCF) experience and proven hands-on experience in end-to-end recovery, including difficult and aged cases, negotiations, escalations, and ground-level recovery. The candidate should also have experience in building the Collections function from scratch, including creating processes, systems, and ways of working. Role Overview The Head of Collections will be responsible for developing and executing collections strategies, driving recovery, handling complex collection cases, and building the Collections function. The role requires a hands-on and execution-oriented approach, with direct experience in collections and recovery rather than primarily managing an established collections setup or only managing external collection agencies. Experience in a startup or fast-growing organisation, particularly where the candidate has built structure and brought discipline to the Collections function, would be highly relevant. Key Responsibilities Develop and implement collections strategies to improve recovery rates and reduce overdue receivables. Lead end-to-end recovery efforts, including difficult and aged cases. Handle collections and recovery through negotiations, escalations, and ground-level recovery. Drive resolution of complex receivable issues. Build the Collections function from scratch, including creating processes, systems, and ways of working. Develop and maintain Standard Operating Procedures for credit and collections. Maintain documentation and visibility on outstanding, overdue, and disputed accounts. Work with Sales, Finance, Legal, and Product teams to align collection strategies and resolve disputes. Address high-risk accounts and ensure timely escalation of chronic delinquencies. Monitor collections performance and conduct regular reviews. Develop and maintain segment-wise and bucket-wise collection dashboards and reports. Contribute to the development and refinement of collections and credit control policies in line with business needs. Required Experience & Qualifications 10+ years of experience in Collections and Recovery. Strong, hands-on experience in B2B/MSME debt collections and recovery is mandatory. Supply Chain Finance (SCF) experience is mandatory. Hands-on experience in end-to-end recovery, including: Difficult and aged cases Negotiations Escalations Ground-level recovery Experience in building the Collections function from scratch. Experience in creating processes, systems, and ways of working for the Collections function. Strong experience in Account Receivable / Collections. Experience in a startup or fast-growing organisation, where the candidate has built structure and brought discipline to the Collections function, would be highly relevant. The candidate should have a hands-on and execution-oriented approach to collections and recovery. Experience should involve personally handling collections/recovery rather than primarily managing an established collections setup or only managing external collection agencies. Key Skills B2B / MSME Collections Debt Collections & Recovery Supply Chain Finance (SCF) End-to-End Recovery Difficult & Aged Case Recovery Negotiation Escalation Management Ground-Level Recovery Collections Function Building Process & System Development Account Receivable / Collections Collections Strategy Stakeholder Coordination Collections Dashboards & Reporting

Required Skills

[collections management, credit management, receivables management, account receivable, financial reporting, excel, stakeholder management, cross-functional team leadership, Financial Analysis and Reporting, Coordination, Escalation Management, Negotiation, Supply Chain Finance, Debt Recovery]

Additional Information

NA