Collections-Collection Process Review Officer - Delhi

Group Company: HDFC Bank Limited

Designation: Collections-Collection Process Review Officer (219_608_100140)

Office Location: Rajouri Garden (Corp)-II, Rajouri Garden (Corp)-II

Position description:

Sr Collection Officer-Unsecured

Primary Responsibilities:

• Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
• Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
• Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

Additional Responsibilities:

• Coverages-Trails-Intensity

• Academic score: Pass
• Institution tier: Any

Required Certification/s:

Required work experience

• Industry: Banking/NBFC Preferred
• Role: Collections/Customer Service
• Years of experience: 0 to 2

Key Performance Indicators:

Resolution, Rollback & Normalization

Required Competencies:

Result Orientation, Team Work, Customer Service

Required Knowledge:

Excel and MS office

Required Skills:

Negotiation skills, communication skills, Influencing skills & Time Management

Required abilities

• Physical: Travel if required

Specific requirements

• Travel: Travel if required
• Vehicle: NA

Other details

• Contract Types: Permanent
• Compliance Related: No
• Union Affiliation: No