Collections Associate

Collections - Business to Business (B2B) Collections Associate

Experience Range: 1 to 5 Years

Location: Gurugram

Shift: 24x7 Rotational Shifts (Including Night Shifts)

Must Have Skills

B2B Collections, Accounts Receivable (AR), Voice & Email Support

Detailed Must Have Skills

• Minimum 1 year experience in B2B Collections / Accounts Receivable

• Experience following up with customers on overdue invoices through calls and emails

• Account Receivable (AR) and Order-to-Cash (O2C) process knowledge

• Query Resolution and Dispute Management

• Payment Collection and Promise-to-Pay (PTP) Management

• Customer Account Maintenance and Relationship Management

• Invoice Reconciliation and Payment Application

• Excellent Verbal and Written Communication Skills

• Strong Negotiation and Follow-up Skills

Good to Have Skills

• CRM Understanding

• Excel Reporting & Analysis

• VLOOKUP, Pivot Tables

• Analytical & Problem-Solving Skills

• Billing and Cash Application Knowledge

• DSO Reduction Exposure

• Dispute Resolution Experience

Key Responsibilities

• Manage assigned Accounts Receivable portfolio.

• Contact customers through calls and emails for overdue payments.

• Secure payment commitments and follow up on outstanding invoices.

• Investigate and resolve invoice disputes, deductions, and payment-related queries.

• Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.

• Maintain collection notes and update collection systems regularly.

• Conduct account reconciliations and payment tracking.

• Escalate delinquent accounts as per collection strategy.

• Meet collection, aging, and productivity targets.

• Prepare collection reports and support cash flow objectives.

Preferred Qualifications

• Graduate in Commerce, Finance, Accounting, Business Administration or related discipline.

• B.Com graduates preferred.

• Exposure to B2B Collections environment preferred.