Collections Associate

This role is an entry-level position focused on assisting in the recovery of outstanding debts and ensuring timely payments from customers. You will be responsible for contacting customers, resolving billing issues, and maintaining accurate records of collection activities.

As a Collections Specialist Fresher in Bengaluru, you'll be responsible for identifying and contacting customers with overdue payments, resolving billing issues, and maintaining accurate records, all while adhering to company policies and regulations.

Key Responsibilities

Manage and oversee the daily operations of the collections process including:

• Daily outreach to customers with open receivables.
• Research and resolve balance disputes.
• Coordinate with Sales Department on credit hold issues.
• Assist in reconciliation of inbound payment transactions.
• Generation and Issuance of Monthly Customer Statements.
• Enforce proper collections procedures.
• Assist with projects and provide assistance to other departments.

Compliance

• Adhere to company policies and procedures regarding collections.
• Comply with relevant laws and regulations.

Skills, Knowledge and Expertise

Education: High school diploma or equivalent required; Bachelor's degree preferred.

Desired Skills:

• Excellent communication and interpersonal skills.
• Solid computer skills on MS Office, accounting software and databases.
• High attention to detail and accracy.
• Strong problem-solving and analytical skills.
• Strong organizational and time management skills.
• HS Diploma
• Associate's/Bachelor's degree a plus
• Immediate Joiners preferred.

Experience

• No prior experience required; this is an entry-level position.
• Previous experience in customer service or collections is a plus.