Collections Associate

Company: BathStory (Homease Technologies Pvt. Ltd.)

Location: Koramangala, Bangalore

Work Mode: Work from Office

Experience: 2–4 years

Compensation: 4.8 LPA (40,000 per month gross)

Reporting To: Operations Manager

BathStory is a digital-first bath fittings brand transforming how customers purchase and experience bathroom products. We specialise in premium shower enclosures and partitions, alongside a growing portfolio of bathroom products, including mirrors and floor drains.

We are looking for a proactive and results-oriented Collection Associate to manage customer receivables across BathStory's B2C and B2B businesses.

The primary responsibility is to recover overdue payments, reduce outstanding receivables and improve cash flow. The individual will manage collections throughout the order lifecycle, including advance payments, balance payments and overdue invoices.

The role requires persistent follow-ups, accurate tracking of receivables and coordination with Sales and Operations to resolve issues preventing payment closure.

A. Collections and Receivables Management

• Manage collections from retail customers, contractors, architects, interior designers and other B2B customers.
• Follow up on advance payments, balance payments and overdue invoices.
• Maintain a systematic follow-up schedule and ensure no outstanding payment is overlooked.
• Prioritise collections based on outstanding amounts, ageing and recovery potential.
• Follow up on missed payment commitments and drive closure through calls and WhatsApp.

B. Overdue Payment Recovery

• Monitor outstanding receivables and maintain ageing reports.
• Prioritise long-pending and high-value receivables for recovery.
• Identify reasons for payment delays and implement appropriate follow-up and escalation strategies.
• Escalate persistently overdue accounts and high-risk receivables to the reporting manager.

C. Coordination with Sales and Operations

• Coordinate with Sales and Operations to resolve issues preventing payment collection.
• Work with Operations to address installation delays, incomplete work and service-related complaints.
• Coordinate with Sales to resolve pricing disputes, discount requests and invoice discrepancies.
• Track unresolved issues until resolution and ensure that payments are followed up promptly once blockers are addressed.

D. Payment Tracking and Reporting

• Maintain accurate records of outstanding invoices, payments received, pending balances and customer commitments.
• Use Zoho CRM and Zoho Books to track payment status and collection activities.
• Ensure collections and partial payments are recorded accurately.
• Prepare regular reports on collections, overdue receivables, pending commitments and accounts requiring escalation.
• Identify process gaps and recommend improvements to collection efficiency.

Performance will be measured primarily by actual collections and the reduction of overdue receivables.

• Collection Achievement: Amount collected against the assigned target.
• Overdue Recovery: Value and percentage of overdue payments recovered.
• Reduction in Outstanding Receivables: Reduction in ageing receivables over time.
• Collection Closure Rate: Percentage of assigned accounts closed through full payment or an approved resolution.
• Payment Commitment Adherence: Effectiveness in converting payment commitments into actual collections.
• Reporting Accuracy: Timely and accurate updates in Zoho CRM and Zoho Books.

Targets will be established based on the outstanding receivables portfolio, its ageing profile and the amount assigned to the individual.

• Graduate in Commerce, Business Administration or a related discipline.
• 2–4 years of experience in collections, accounts receivable, payment recovery or a similar role.
• Experience handling both individual customers and business clients is preferred.
• Familiarity with CRM or accounting software and basic reconciliation.

• Strong communication, negotiation and customer-handling skills.
• Persistence and discipline in following up until payments are received.
• Ownership and accountability for collection outcomes.
• Ability to coordinate across teams and resolve payment-related issues.
• Analytical ability to track receivables and interpret ageing reports.
• Attention to detail and professionalism when handling difficult conversations.