A. KEY POSITION RESPONSIBILITIES
Sr. Key Responsibilities
- Managing all Internal and External Audits (IFC).
- External Audit (IFC Cards, IFC Retail- Internal and External):
- Validating and providing data to initiate the audits.
- Conducting walkthroughs on the processes with the external auditors
- Finalizing RCMs as per the current process and acquiring approvals on the same.
- Resolving queries raised by the external auditors and providing mitigations/evidence.
- Internal Audit (HUB Audits and Process Audits):
- Meeting data requests raised by the internal auditors
- Organizing/providing walkthroughs on the processes
- Stakeholder Management - Co-ordinating with the auditors and the collection front team on audit observations raised.
- Audit Responses - Tracking queries; identifying RCA and providing mitigation to the queries raised.
- Trainings:
- Conducting monthly trainings on Collection Processes with the collection agencies and bankers.
- Trainings to the bankers on pre-audit preparation.
- Preparing/revising training material/PPT's for the above trainings.
- Provisioning - Prepare provisioning for the vendors handled by the Process Team.
- Semi Annual Performance Review - Providing data of collection agencies (Payout data, Agency Ratings, etc) to the Vendor Governance team bi-annually.
- Resolving telephonic queries of the collection managers by knowledge sharing
- Preparing/revising advisories on Collection processes in order to be compliant with the regulators
B. QUALIFICATIONS AND EXPERIENCE REQUIREMENT
Qualifications
- Essential: Graduate in Banking and Financial Management
- Preferred: PG/MBA in Banking and Finance
Experience
- Essential: 5+ years
- Preferred: 10+
C. Organisation network and Interlinkages (To understand who are your Stakeholders)
Internal:
- Collection front team
- Internal Audit Team
- Vendor Governance Team
- Ops Team
- HR Team
- Finance Team
- IFC Internal Team
- IT team
External:
- IFC auditors (Protiwitty & Ernst & Young team)
- Mobicule IT team
- External Reviewers Team
- BFVL team
- Collection vendors
D. COMPETENCY
a. Technical Skills
Skill Attribute
- Operational excellence
- Reducing TAT in closure of activity
- Bridging knowledge gaps
- Ensuring audit reports are closed with Satisfactory remarks
- Streamlining processes basis proven audit queries
b. Behavioural Skills
Competencies Attribute
- Professionalism: To conduct your duties with good judgment and in good faith
- Respect: To be sensitive and responsible for what we say and do
- Excellence: To act in a manner that earns the trust and admiration of others
- Entrepreneurial: To be enterprising and take ownership of our actions
- Teamwork: Working collaboratively to achieve the common goal
