Job Scope:
Ensuring timely collection from Customer, Solving any billing issues, Co-ordination with Sales team/ Delivery team etc.
Job Responsibilities:
- Follow-up and reminders for overdue accounts and keeping track on it and initiating Dunning as per policy.
- Having frequent meetings with Accounts Manager (Sales Team), Projects Team/ Service Delivery team for any dispute, over ageing accounts, and Dunning post discussion.
- Independently manage relationship with Key accounts of the Company
- Ensuring healthy relationship with Customer and trying to resolve the problems in disputed billings.
- Assisting, coordinating with Billing team for accounting of collection, TDS entries
- Timely Reporting of Outstanding report to Management, Sales team and other respective stakeholders
- EXCEL/ MS Office
- Soft spoken and good communication skill
- Disciplined in working and conduct.
- Understanding Service delivery parameters.
- Follow & commit with Yotta's Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)
- Undertake applicable training as communicated from time to time.
- Understand the organization's expectations towards all management systems the company is certified for.
- Participation in Risk assessment process, contribute in achieving departmental & management system objectives.
- Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.
- Perform their duties in the event of emergency as per roles in ERP/BCMS plan.
- Assist in maintaining PIMS controls throughout personal data lifecycle.
Good to have skills:
1. Knowledge of accounting and TDS
2. Good Co-ordinator
Behavioral Attributes:
- Art of skillful conversation
- Creativity and Problem Solving
- Learning on fly
- Business Acumen
- Building Trust
- Customer Focus
- Intellectual Horsepower
- Action Orientation & Accountability
- Process-Quality Excellence
- Prioritizing, Planning & organizing
- Active Listening
- Building Collaborative Relationships
Qualifications and Experience:
- Graduation
- Minimum 5+ years of CRM experience
