Search Jobs
Search by job, company or skills
Search by job, company or skills
11432
This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.
1. Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
2. Ensure trail needs to be update in system and report to respective stakeholders
3. Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer Applicant / Co applicant and Collateral Properties.
4. Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
5. Drive resolution through personal visits to achieve set target.
6. Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
7. Ensure Collection and deposition of customer's payment in respective accounts within timeline.
8. Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
9. Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
10. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives and from agencies
11. Collaborate with X team members and other functions.
12. Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company.
Qualification - Graduate
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
Job ID: 135934441
