Job description:
We are seeking a dedicated collection agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone and other tools, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.
To ensure success as a collection agent, you should possess experience with debt collection. Accomplished collection agents will mitigate financial losses by developing and enacting manageable debt recovery plans.
Collection Executive Responsibilities:
- Contact debtors by telephone to enact and negotiate debt recovery.
- Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Prevent repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Contacting customers and informing them of their overdue loans.
- Advising customers on their payment options and suggesting methods of payment.
- Maintaining customer payment records.
- Prepare daily activity reports and MIS.
- Calling Customers and attending inbound calls
Collection Agent Requirements:
- Must be a graduate
- Must be DRA certified
- Experience - 1-4 yrs
- Candidate must have good English and Hindi. Having proficiency in Tamil, Telugu or Kannada will be an added advantage
- Should be open to working in Shifts
- Basic Microsoft Tools like Excel.
