Collection and Retention

Role Description

Responsible to call customer and remind for payment.

Responsible to act as a bridge between field executives and team leaders

Responsible for constantly follow up Arrears payment

Work consistently to rectify billing error

Responsible for Analysis and feedback of unpaid accounts

Follow up for reactivation of inactive accounts.

Key Result Areas:

To contribute towards company's profitability by ensuring 100% collection both in terms of customer

and value resulting to a sustained business with desired customer satisfaction.

Education:

Should have Graduate or equivalent degree

Work Experience:

Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice

process)

Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.

(Voice process)

Should have experience handling MIS or strong experience with MS excel, MS word

Should possess excellent communication and interpersonal skills.

Immediate Joiners or Max 15 days notice period preferred

Language preferred - English & Hindi

Week Off: 6 days working & 1 day rotational week off / Rotational Day