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Collection Agency Coordinator
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- Posted a month ago
- Over 100 applicants have applied
Job Description
Key Responsibilities
- Allocate & rebalance portfolios to agencies; publish daily Feeds (Not Connected/Failed PTP/High Propensity)
- Track promise-to-pay (PTP), broken PTP, contactability, CE% (collection efficiency) & roll rates; drive huddles
- Verify field visits: route plans, geo-tags, app usage; escalate non-contactables/skip-trace cases
- Ensure scripts/compliance: DRA coverage, ID cards, consent, call masking, no cash collection, receipt trails
- Run weekly performance reviews; recommend penalties/bonuses per annexure
- Manage legal pipeline hand-offs (61+ DPD): default notices, Sec-138, arbitration, settlements.
- Coordinate digital nudges (SMS/WhatsApp/IVR/bot), Razorpay/UPI links, and payment reconciliation with LMS.
- Maintain DLT templates, audit logs, and grievance/RCU escalations.
- Vendor hygiene: onboarding docs, SLAs, payouts, dispute resolution.
More Info
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About Company
FatakPay is building a new way to access credit faster.Anyone can face any financial emergency anytime, so we prioritize providing credit quickly and conveniently in times of need. We will assist you in preventing any future inconvenience caused by the inability to make timely payments.
FatakPay guarantees a brilliant, quicker, and transparent transaction experience – without interest fees or hidden charges. Sign up in minutes, get your credit approved digitally, and proceed with any transaction securely anywhere using the FatakPay app.