Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs.
Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products.
PRI T1/E1, FXO FXS /CME /CUE.
Real-Time troubleshooting on Voice Gateways & CUBE.
Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well.
Hands-on experience on taking Packet Captures on different devices & reading those logs as well.
Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences.
Auto attendant and B-ACD.
Basics of Jabber & MRA.
24/7 Support (ready to work in shift's).
Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions.
Candidate should be able to coordinate with multiple stakeholder's during outage calls.
Candidate should be strong in communication.
Candidate should be aware of basic ITIL process.
Candidate will be involved in incident management – involves in in-depth troubleshooting skills & providing RCA's.
