Search Jobs
Search by job, company or skills
Search by job, company or skills
. Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs.
. Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products.
. PRI T1/E1, FXO FXS /CME /CUE.
. Real-Time troubleshooting on Voice Gateways & CUBE.
. Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well.
. Hands-on experience on taking Packet Captures on different devices & reading those logs as well.
. Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences.
. Auto attendant and B-ACD.
. Basics of Jabber & MRA.
. 24/7 Support (ready to work in shift's).
. Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions.
. Candidate should be able to coordinate with multiple stakeholder's during outage calls.
. Candidate should be strong in communication.
. Candidate should be aware of basic ITIL process.
. Candidate will be involved in incident management - involves in in-depth troubleshooting skills & providing RCA's.
Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.
Job ID: 148880163
Skills:
contact center express , Cube, Voice Gateways, Unity, Unity Connection, security and privacy controls, QOS policies, Cisco Webex Contact Center, SIP border solutions, LAN switches, networking components, Cisco Webex, Presence
We don’t charge any money for job offers
