Company Description
Loud Labs is an innovative digital first marketing company specializing in creating engaging content for diverse digital platforms. With a focus on staying at the forefront of social storytelling, we drive meaningful conversations and connect audiences with high-impact visuals and narratives. By leveraging cutting-edge tools and strategies, Loud Labs continues to redefine the boundaries of content creation and digital engagement.
ABOUT THE ROLE
We are looking for an experienced CMS Lead – Content Monitoring & Protection to lead and manage a team of Managers and Executives responsible for content monitoring, anti-piracy, DRM, copyright protection and takedown operations.
The ideal candidate should have strong hands-on knowledge of digital content protection and piracy monitoring, along with proven experience in building SOPs, workflows, escalation matrices and operational processes from the ground up.
This role will be responsible for guiding Managers, ensuring operational excellence across the team, identifying gaps in existing processes and developing robust systems to improve the detection and removal of un authorized content across digital platforms.
KEY RESPONSIBILITIES
- Lead, mentor and guide a team of Managers and Executives.
- Set clear team objectives, KPIs, SLAs and performance expectations.
- Take ownership of designing, developing and implementing SOPs for content monitoring and protection operations.
- Build detailed workflows covering the complete lifecycle from content identification → verification → evidence collection → reporting → takedown → follow-up → closure.
- Develop SOPs for different types of piracy, platforms and infringement scenarios.
- Establish escalation matrices, SLAs, quality standards and response protocols.
- Oversee monitoring of unauthorized and pirated content across:
- OTT and streaming platforms
- Social media platforms
- Websites and search engines
- Video-sharing platforms
- Messaging and community platforms
- Illegal streaming and distribution channels
- Develop monitoring strategies to identify different forms of piracy, including re-uploads, illegal streams, screen-recorded content, clipped content and unauthorized distribution.
- Guide Managers and Executives on takedown procedures, evidence collection and platform-specific requirements.
- Present key findings, challenges and recommendations to senior management.
REQUIRED EXPERIENCE AND SKILLS
- 4–7 years of relevant experience in content monitoring, anti-piracy, DRM.
- Proven experience in team leadership and people management.
- Experience managing Managers/Team Leads and Executives is highly preferred.
- Strong understanding of CMS (YOUTUBE & META) , content monitoring systems and digital content workflows.
- In-depth knowledge of anti-piracy monitoring, DRM, copyright infringement and takedown operations.
- Strong experience in creating SOPs, workflows, escalation matrices and operational guidelines.
- Ability to build processes from scratch and improve existing operational frameworks.
- Experience working with OTT, streaming, sports, entertainment.
