We are seeking a ServiceNow CSDM Data Modeler to support design, implementation, and governance of the Common Service Data Model (CSDM) within the ServiceNow platform as part of a new project. This role will work closely with the CMDB Manager and Architect and platform leadership to operationalize CSDM standards and ensure consistent, high-quality data across the platform. It also includes the migration to Lifecycle Status/Stages and the addressing the removal of legacy customizations called Situations and designing a more OOB process.
This is a hands-on, execution-focused role responsible for building and maintaining data models, relationships, and service mappings best practices and operational process—not owning overall platform architecture.
Key Responsibilities
- Execute and maintain CSDM data models and CI relationships aligned to standards defined by the CMDB Architect
- Support the implementation of service mapping structures across business services, technical services, and application layers
- Define and apply and enforce data standards, naming conventions, and class structures within the CMDB
- Partner with developers and integration teams to ensure accurate data ingestion, transformation, and mapping
- Assist in data normalization and reconciliation activities using IRE rules and governance frameworks
- Perform data quality reviews, identify gaps, and support remediation efforts
- Maintain documentation of data models, relationships, and mapping logic
- Participate in governance checkpoints to ensure new enhancements align to CSDM standards
- Support ongoing CMDB maturity initiatives (data cleanup, attribute alignment, relationship accuracy)
- Conversion from legacy Install Status, Operational Status and Hardware to CSDM Lifecycle Status/Status
What This Role Does NOT Own
- Does not define platform architecture or long-term CSDM strategy
- Does not replace or duplicate the responsibilities of the CMDB Architect
- Focuses on execution, implementation, and data quality—not architecture ownership
Required Qualifications
- 8+ years of experience with ServiceNow CMDB and data modeling
- Working knowledge of CSDM framework and CI relationships
- Experience with data normalization, reconciliation (IRE), and data governance practices
- Familiarity with Service Mapping, Discovery, and integrations
- Strong attention to detail with a focus on data accuracy and consistency
- Ability to work collaboratively with architects, developers, and functional teams
Preferred Qualifications
- ServiceNow certifications (CSA, CIS-CMDB preferred)
- Experience supporting CMDB data cleanup or transformation initiatives
- Exposure to enterprise integrations (Flexera, CrowdStrike, etc.)
- Understanding of ITIL and service-based data structures
- Discovery and Service Mapping experience
Key Success Metrics
- Improved data quality, completeness, and consistency within CMDB
- Increased adoption of CSDM standards across development teams
- Reduction in data duplication and reconciliation conflicts
- Accurate and scalable service-to-CI relationships
- OOB Solution for Situations for incident management
Positioning Summary
This role acts as the execution arm of CSDM, translating architectural standards into clean, reliable, and governed data within the platform.
