Cluster Training Manager

2-8 Years

2 - 6.5 LPA

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Job Description

Strategy & Needs Assessment:Develop annual training strategies aligned with business goals and conductTraining Needs Analysis (TNA)to identify gaps.
Execution & Delivery:Deliver onboarding, product, process, and sales training via classroom, virtual, and on-the-job training (OJT) methods.
Performance Monitoring:Track and analyze key performance indicators (KPIs) related to training, productivity, and customer satisfaction (CSAT).
Coaching & Mentoring:Provide actionable feedback to staff and managers to improve skills.
Content Development:Create or update training materials and ensure adoption of digital learning platforms.
Compliance:Ensure all training complies with company policies, local regulations, and industry standards.